Quality & Safety

Canberra Private Hospital is committed to continuous quality improvement to ensure the safe and effective delivery of care and services to our patients.

 

Quality and Safety Indicators

We assess our level of performance for a range of patient quality and safety indicators in relation to established national standards.

Unplanned Re-admission To Hospital Within 28 Days

Canberra Private Hospital collects and reviews statistics on patients who have an unplanned re-admission to hospital within 28 days of discharge.  We review all cases as this enables us to monitor how effective our discharge planning processes are.

CPH_Unplanned Readmissions

The graph shows the number of patients who were re-admitted to Canberra Private Hospital within 28 days of discharge for the first 6 months of 2016. NB: A lower rate is preferred.

Hand Hygiene

Hand hygiene is a general term referring to the use of soap & water or a waterless hand rub to cleanse your hands.

When we are fit and healthy we can usually defend ourselves against many germs. Often our natural defenses are weakened when we are not well or after an operation.

It is important to perform hand hygiene as you enter and leave the hospital and also:

          After going to the toilet

          After blowing your nose

          After smoking

          After handling/patting animals

          Before, during & after preparing food

          When your hands are visibly dirty.

Canberra Private Hospital regularly assesses how often staff wash/clean their hands in accordance with Hand Hygiene Australia’s ‘5 moments’. These 5 moments of hand hygiene have been identified as the critical times when hand hygiene should be performed by staff.

For more information about hand hygiene please refer to the brochures available in the hospital or via the link below:

www.hha.org.au/UserFiles/file/Brochures/AcuteBrochure2010-10-25.pdf

Healthcare Associated Infections

Canberra Private Hospital aims to minimise the risk of infection to our patients, staff and visitors.

Healthcare associated infections are infections that occur as a result of healthcare interventions and are caused by micro-organisms—such as bacteria and viruses. The risk of getting infections depends on how healthy you are, how long you have been in hospital, and certain medications that you take (including some antibiotics).

We strongly recommend that family or friends who are unwell avoid visiting patients while they are in hospital.

Staphylococcus Aureus Bacteraemia Infection Rates January – June 2016

NB: A lower rate is better

       Canberra Private Hospital = 0.00%

       Industry Standard = 2.0 cases per 10, 000 patient days.

Falls Prevention

The risk of falling can greatly increase when admitted to hospital. While some falls cause no injuries, others can cause serious harm. Falls can also result in people fearing further falls and make it harder for people to stay independent.

There are usually a number of reasons for someone falling. These may include:

          weakened state

          being unwell

          poor balance

          incontinence

          unfamiliar environments and obstacles

          poor eyesight

          unsafe footwear

          some medicines

Preventing falls is a priority for us, so we assess all of our patients on admission and throughout their stay to identify those patients who are at risk of falling. We then provide these patients with a range of falls prevention strategies whilst in hospital and when they go home.

Preventing falls is a priority for us, so we assess all of our patients on admission and throughout their stay to identify those patients who are at risk of falling. We then provide these patients with a range of falls prevention strategies whilst in hospital and when they go home.

CPH_Falls Prevention

The graph shows the number of falls (presented as a percentage of patient days) at Canberra Private Hospital for the first 6 months of 2016.  At Canberra Private Hospital we document and investigate every fall and take action to reduce the number of falls that occur.

For more information about falls prevention please refer to the brochures available in the hospital or via the links below:

www.cec.health.nsw.gov.au/__data/assets/pdf_file/0008/258551/info-for-those-at-risk-of-a-fall.pdf

www.cec.health.nsw.gov.au/__data/assets/pdf_file/0008/258533/1a-and-1b-falls-prevention-in-hospital.pdf

Pressure Injuries

A pressure injury is a wound or reddened area of skin caused by prolonged pressure on the skin.  To prevent a pressure injury whilst in hospital it is important to regularly change position in bed and walk or move around as much as possible.

There were no incidences of pressure injuries at Canberra Private Hospital in the first 6 months of 2016.

CPH_Pressure Injuries

We assess all of our patients on admission and throughout their stay to identify those patients who are at risk of getting a pressure injury.  We then provide these patients with a range of pressure injury prevention and management strategies whilst in hospital and when they go home.

For more information about pressure injuries please refer to the brochure available in the hospital or via the link below:

www.cec.health.nsw.gov.au/__data/assets/pdf_file/0007/259288/pip-info-for-patients-and-families-english.pdf

Unplanned Return to Operating Room During Same Admission

Canberra Private Hospital performs many surgical operations each year.  Occasionally patients return to the theatre to treat problems that may unexpectedly occur after surgery eg. bleeding.

Canberra Private Hospital reviews all cases to ensure we provide our patients with the best possible care.

CPH_Unplanned Operating

The graph shows no patients having an operation at Canberra Private Hospital required a return to theatre during the first 6 months of 2016.  A lower rate is preferred.

Patient Feedback

Our staff are dedicated to providing patients with the best possible care through all stages of their experience at Canberra Private Hospital.

We welcome feedback from our patients, families and carers as their opinions and observations are important to us. Patient feedback allows us to continually improve on all aspects of the care and services that we provide.

Inpatient Satisfaction Survey Results – January to June 2016

CPH_Inpatient Satisfaction

Testimonials

  • Thank you for making my stay such a positive experience.  Everyone without exception was helpful, cheerful and nothing was too much trouble.
  • Everyone I dealt with made my stay a comfortable experience.  They all demonstrated a high level of professionalism and were friendly and relaxed and good humoured as well as highly competent.  The staff convey the feeling of a harmonious workplace.
  • I have nothing to complain about the whole experience has been life changing.  This was my 6th shoulder surgery, so I am very aware of what to expect.  It was totally different having rehab in the same building.  Amazing.  All nurses, admin, catering and rehab staff are amazing and caring people.  There is no way to express my gratitude for how I feel.
  • My time here was very good.   I was able to feel confident in going home due to my time in rehab.  Thank you.  All staff, Drs, OT, cleaner, physio, social worker were excellent.  All catering staff were wonderful.  Being able to talk to the chef was a bonus.
  • Accommodation was very nice.  Much quieter than other hospitals.  The nursing staff were all excellent, attentive and friendly.